Collecting Data: Maximo Work Centers

Problem(Abstract)

Collecting data for Maximo Work Center's. Gathering this information before calling IBM support will help you with the troubleshooting process and save time analyzing the data.
You may need to review General information, Please see General Collecting Data document 1313647 and include that information.

Resolving the problem

a. Check the exact version information of Maximo, Integration Framework, Work Centers installed in your environment. Please include a snapshot of the System information similar to the one below:

b. The System Information should include the App Server and database.

1. Verify the following Maximo properties:
-  mxe.oslc.restwebappurl - http://<ipaddress>:<port>/maxrest/oslc
-  mxe.oslc.webappurl - http://<ipaddress>:<port>/maximo/oslc/
-  weatherapi.apikey - Does a valid weather api key exist

2. Verify the Object Structures used in Work Centers.

      Verify the following Object Structure Authorization Names:

          - MXAPIWODETAIL-                                            - MXAPIASSIGNMENT -
Authorization Name: MXAPIWODETAIL              Authorization Name: MXAPIASSIGNMENT

- MXAPIKPIMAIN -                                             - MXAPIWMASSIGNMENT -
    Authorization Name: MXAPIKPIMAIN                      Authorization Name: MXAPIWMASSIGNMENT


- MXAPILABOR -                                                    - MXAPIPERUSER -
      Authorization Name: MXAPILABOR                           Authorization Name:  MXAPIPERUSER

For the following Work Centers, verify the following access permissions are set on the specified Object Structures:




 3. Weather

•  weatherapi.apikey - Does a valid weather api key exist in System Properties?
• What is the City, State, Postal Code / Zipcode, Country defined for the person attempting to login to the Work Center?

4. Which device are you using to access the work center?
     - Mobile Device: Android / iOS / Windows - Which browser/version on device?
     - Desktop: MAC/PC and which browser and version?

5. Check the Network and console tabs within the browsers development tool and check to see if any errors obviously appear. If so, please attach.

6.  KPI CronTask
     - Verify "KPICronTask" is Active and has a frequency defined.

7. KPI Manager
   - Verify each user has their own KPI's defined:  
Example:    'KPINAME'+<USERID>

8. In the Security Groups application, what is the Work Center defined for the group your user is attempting to access?

9. Does your user belong to multiple Security Groups that contain Work Centers?

10. In the KPIManager application do you have the following KPI's defined for your user you are logging in with?

Supervisor Work Center
- EMWOSUP<userid>
- PMPERFSUP<userid>
- PMWOSUP<userid>

Technician Work Center
- AVGEMCOMPTIME<userid>
- WOOVERDUE<userid>

* Verify the where clause for each KPI has the userid defined as the value for the laborcode.

11. Were there any errors in the Maximo system log? If so, please attach the log.

Business Analyst Work Center 

1. Is there a registered Watson account (and is it a free or pro account) with a callback uri set to the Maximo WATSONOAUTH endpoint?

2. Is the client id/secret from the Watson account above set in the WATSONOAUTH endpoint?

3. Does the user exporting a dataset have their own Watson account?

4. Is the api_file cron task enabled?  If so, what is its schedule set to?  When was it last run?