Advance Search and Save Query buttons

Technote (troubleshooting)

Problem(Abstract)

The Advanced Search and Save Query buttons aren't showing up in View Service Requests application.

Symptom

These buttons are missing from the application.

Diagnosing the problem

Go to Self Service -> Service Requests -> View Service Requests. The bottom table is View Service Requests. The table looks like this:

Resolving the problem

Go to System Configuration -> Platform Configuration -> System Properties.
Search for mxe.webclient.searchMenubar.
Set the Global Value to = 1.

Save.
Click the checkmark next to property name and hit Live Refresh

Now if you go back to View Service Requests this is how it looks: