Removing Remote Diagnostics from the context menu

Question

How to remove Remote Diagnostics menu option from ticket apps? We have a tool already for this, and do not want our users to see the Remote Diagnostic option.

Answer

Go into Application Designer and export the MENUS system xml. Save a back up copy of it. Then modify it. Search for the word "remote". You will find 4 lines. These are various menus used off the Asset or CI attributes to launch the Remote Diagnostics. Delete these four lines and import the xml back in.